Emma & Brendon
Both Emma and Brendon are from the Ontario Veterinary College at the University of Guelph, the number one veterinary school in Canada!
Together, their mission is to eliminate the barriers to care. They want to deliver quality care at a more affordable price point, and that's exactly what they have done with Novel.
What Is Novel’s Team-Based Approach?
At Novel, care doesn’t rest on just one person — it’s a collaborative effort. Our veterinarians, technicians, assistants and support team work together to ensure every pet receives thoughtful, thorough, and personalized care.
Instead of rushed appointments or siloed communication, our team approach means:
Shared expertise
Clear communication
Seamless coordination
More time focused on your pet
Every case is reviewed collaboratively when needed, so you’re not just getting one opinion — you’re getting a team behind you.
Warm Welcome
From the moment you walk in, our client care team greets you and ensures we have all updated information about your pet’s history, concerns, and goals for the visit.
Technician-Led Intake
One of our registered veterinary technicians will:
Review your pet’s medical history
Collect vitals (weight, temperature, heart rate, etc.)
Discuss your concerns in detail
Flag any trends or changes
Collaborative Medical Exam
Your RVT performs a comprehensive physical exam and reviews findings with you in real time. If additional insight is needed, our internal team collaborates to discuss diagnostics, treatment options or next steps with the Veterinarian.
You’re part of the conversation, we prioritize transparency and clarity so you feel confident in decisions.
Diagnostics & Treatment Plan
If diagnostics (bloodwork, imaging, screening tests) are recommended, our team explains:
Why they’re needed
What they show
What happens next
You receive a clear plan... no surprises, no pressure.
Seamless Follow-Up
After your visit:
Our team coordinates lab results
We communicate next steps promptly
We ensure medication, rechecks, or referrals are clearly outlined
Because we work as a unit, nothing falls through the cracks.
Why It Matters
A team-based model means:
More eyes on your pet’s health
Strong internal communication
Better continuity of care
A smoother, more supportive experience for you
At Novel, care goes beyond the checkup it’s a coordinated, compassionate effort designed around your pet’s long-term wellbeing.
